Shop Policies
Same as our Etsy policies - Last updated November 4th, 2013
Welcome
Hello! Thanks for stopping by our shop! We hope you find what you need, and if not, contact us to see if we can do a custom order for you!
♥All items are handmade by Rachel and Sarah. We are a best-friends team and we are excited to serve you!
♥We donate all the profits of our items to the grants of orphans waiting for families in Eastern Europe. Once a child finds a family, their family can use the money in their grant to offset the high costs of adoption.
♥All items are made in a smoke free and (mostly) pet free home. If an item needs to be made pet free, let us know.
♥Thank you for being understanding about our policies and letting us serve you!
♥All items are handmade by Rachel and Sarah. We are a best-friends team and we are excited to serve you!
♥We donate all the profits of our items to the grants of orphans waiting for families in Eastern Europe. Once a child finds a family, their family can use the money in their grant to offset the high costs of adoption.
♥All items are made in a smoke free and (mostly) pet free home. If an item needs to be made pet free, let us know.
♥Thank you for being understanding about our policies and letting us serve you!
Payment
♥The payments we accept are credit/debit card, Paypal, and check. (Note: Time frames listed below for payment by check will start once we receive check.)
♥Cancellations for READY TO SHIP items must be made in SAME DAY order is placed.
♥Cancellations for MADE TO ORDER items must be made within THREE DAYS of order being placed.
♥Payment goes directly to our paypal account, and we will make regular donations to our current child's grant fund with what we don't need for materials. The child's grant, on Reece's Rainbow, is held until a child finds a family, and is released to that family when they get a travel date. In this way, the money stays with the child even if the family can't continue the process for some reason.
♥Cancellations for READY TO SHIP items must be made in SAME DAY order is placed.
♥Cancellations for MADE TO ORDER items must be made within THREE DAYS of order being placed.
♥Payment goes directly to our paypal account, and we will make regular donations to our current child's grant fund with what we don't need for materials. The child's grant, on Reece's Rainbow, is held until a child finds a family, and is released to that family when they get a travel date. In this way, the money stays with the child even if the family can't continue the process for some reason.
Shipping
♥Ready to Ship/Premade items will be shipped in 1-2 business days.
♥Custom Orders/Make to Order items take longer, generally 2-6 weeks. Please see shop announcement for current time frame.
♥All packages, including international, are shipped First Class with the US Postal Service. After item is shipped, you will receive a tracking number.
♥Items to locations in the US will generally arrive 3-7 days after shipping. International orders may take 12-25 days due to customs and other circumstances beyond our control.
♥If you want items rushed to you, contact us before you order to see if your time frame is doable and what the higher costs (from us and for shipping) will be.
♥If package is returned because address you supplied to Etsy was incorrect, we are not responsible for reshipping. We will contact you for correct address, and after you have repaid shipping fees, we will resend item.
♥We are not responsible for items lost of damaged by the USPS and can not offer refunds for these.
♥Custom Orders/Make to Order items take longer, generally 2-6 weeks. Please see shop announcement for current time frame.
♥All packages, including international, are shipped First Class with the US Postal Service. After item is shipped, you will receive a tracking number.
♥Items to locations in the US will generally arrive 3-7 days after shipping. International orders may take 12-25 days due to customs and other circumstances beyond our control.
♥If you want items rushed to you, contact us before you order to see if your time frame is doable and what the higher costs (from us and for shipping) will be.
♥If package is returned because address you supplied to Etsy was incorrect, we are not responsible for reshipping. We will contact you for correct address, and after you have repaid shipping fees, we will resend item.
♥We are not responsible for items lost of damaged by the USPS and can not offer refunds for these.
Refunds and Exchanges
♥We want you to be happy with the items you receive from us. If it is the wrong size or different from the listing you purchased, contact us within 5 days of receiving item, and we will work out a solution.
♥If you end up shipping the item back to us, the item must be still in new condition, and you need to pay shipping back to us. We will refund the entire payment (including shipping costs you paid us) upon receiving item. You can then replace your order, paying shipping on the second order.
♥Returns must be shipped back to us within 10 days of you receiving it. If item is not in new condition when we receive it and we can not resell it, we will not refund your money.
♥We are not responsible for items lost of damaged by the USPS and can not offer refunds for these.
♥If you end up shipping the item back to us, the item must be still in new condition, and you need to pay shipping back to us. We will refund the entire payment (including shipping costs you paid us) upon receiving item. You can then replace your order, paying shipping on the second order.
♥Returns must be shipped back to us within 10 days of you receiving it. If item is not in new condition when we receive it and we can not resell it, we will not refund your money.
♥We are not responsible for items lost of damaged by the USPS and can not offer refunds for these.
Additional Policies and FAQs
♥Hat sizes are not exact. Heads vary a lot by age, the ages listed are estimates for that size. To make sure a hat will fit, please measure the head it is for. Hats will stretch in circumference, but the length will not.